SHIPPING POLICY
Last updated: 20 October 2026
Thank you for shopping at juntalemi.com. Below you will find everything you need to know about how and when your order will reach you.
1. WHERE WE SHIP
We ship from the United Kingdom and deliver to addresses within the United Kingdom only. At the moment we are unable to deliver to addresses outside the UK.
2. DELIVERY OPTIONS AND COSTS
You can choose between two delivery options at checkout:
FREE STANDARD DELIVERY
Cost: Free
Delivery time: 4 to 5 business days
INSURED EXPRESS DELIVERY
Cost: £4.95
Delivery time: 2 to 3 business days
Your parcel is fully insured while it is on its way to you.
Business days are Monday to Friday, excluding weekends and UK bank holidays.
3. ORDER PROCESSING
Once your order has been placed, you will receive an email confirming that we have received it. We then carefully check and pack your items and hand them over to our delivery partner. Delivery times are counted from when your order has been dispatched.
During busy periods such as sales, Black Friday or the Christmas season, processing and delivery may take a little longer. We will always do our best to get your order to you as quickly as possible.
4. ORDER TRACKING
As soon as your order has been dispatched, you will receive a shipping confirmation email with tracking details where available, so you can follow your parcel on its way to you.
5. DELIVERY ADDRESS
Please make sure your delivery address is complete and correct before placing your order, including your house number, flat number and postcode. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you notice a mistake in your address after ordering, please contact us as soon as possible at stephanseals@gmx.net. If your order has not been dispatched yet, we will be happy to update it.
6. DELAYS
The delivery times above are estimates. Occasionally delays can happen due to high parcel volumes, severe weather, strikes or other events outside our control. If your order is significantly delayed, we will let you know.
If your order has not arrived within 30 days of placing it, you are entitled to cancel it and receive a full refund.
7. MISSED DELIVERIES
If you are not at home when the courier arrives, they may leave a card with instructions, deliver your parcel to a neighbour or safe place, or take it to a local collection point. Please follow the instructions from the courier to arrange redelivery or collection.
8. LOST OR DAMAGED PARCELS
If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and any safe places first, then contact us within 7 days so we can investigate with the courier.
If your parcel arrives damaged, please take photos of the packaging and the items and contact us within 7 days of delivery at stephanseals@gmx.net. We will arrange a replacement or refund.
9. CONTACT US
If you have any questions about delivery, please get in touch:
juntalemi.com
Mantle Clothing Ltd
10 St Andrews Park
Troon
Ayrshire
KA10 7GQ
United Kingdom
Email: stephanseals@gmx.net
Phone: +44 7347 609534